2. Manage
The second element of the support materials focuses on how an organisation can act in the event of malign information influence. Here, guidance is provided for managing information influence, analysing the situation and taking appropriate measures to curb its impact.
Detecting
External monitoring
External monitoring is an important part of efforts to detect and manage false and misleading information that can affect your organisation or your area of responsibility. By following trends in society, the media and digital platforms, organisations can see early on where there are risks, and take measures to protect themselves against disinformation.
Countering
During the crisis – communicate swiftly
When a crisis has struck, it is crucial to act swiftly and communicate openly and accurately. If your organisation already has important documents in place, the work will be easier and faster.
Internal crisis management in the event of malign information influence
By determining in advance who should be informed in the event of suspected threats, how staff should be called in and how to organise the work of a crisis management team, you can act swiftly and effectively in a situation that requires special management.
Legal framework for response
Public-sector actors play an important role in preventing, detecting and countering information influence. But, how should they proceed in compliance with laws and democratic principles?
Reliable information
In the event of a crisis or serious incident, accurate and verified information is crucial. Krisinformation.se collects information from Swedish authorities and other responsible actors.
After the crisis – evaluation time
Evaluation after an incident helps you understand what worked well and what could be improved. By analysing efforts and learning lessons, you can strengthen the organisation’s capabilities.
Case studies
City of Malmö builds resilience
At the time of the 2024 Eurovision Song Contest, the City of Malmö was subjected to misleading information. Mathea Jakobsson, coordinator for the press and crisis communication, explains how strategic communication and trust-building efforts helped when the city was subjected to information influence.
Build relationships and be vigilant
When a false rumour about contaminated drinking water spread in February 2025 in Östersund, crisis management was put to the test. Municipal Chief Executive Anders Wennerberg shares his insights on trust, leadership and swift decisions.
Related articles
Other elements of the Capability Platform
Learn to recognise the threat
Prepare and reduce vulnerability to malign information influence. Learn to identify risks, prepare communication and create a coordinated internal approach.
Reinforce the organisation
Benefit from the knowledge that the organisation has gathered, and develop it. Hold training and exercises to reinforce the organisation.